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Function documentationQualifications Locate this document in the navigation structure

 

You assign qualifications to resources to make matching resources to demands easier.

Integration

If you are integrated with SAP ERP HCM, the qualification fields and entries automatically become read-only. For more information, see Integration with SAP ERP HCM.

Prerequisites

In Customizing for Customer Relationship Management, you have defined the proficiency scales, and the qualification groups and qualifications contained in the qualifications catalog, by choosing   Workforce Deployment   Service Resource Planning   Qualification Management  .

Features

You can match the resource's qualifications (skills) with the qualifications required for the demand, to provide the most suitable resource and the best service.

Activities

Enter the qualifications and proficiencies for the resource.