XML Parameters 

Use

Survey parameter XML files are mainly used to control communication – that is, how surveys are sent and how the results are returned - in the individual survey scenarios described in URL Usage. Depending on the individual scenarios, you can define how surveys are sent to end users and how the results are later sent back when the survey is submitted. The same survey can be used in several scenarios, using different survey parameter XML files.

 

Features

The following scenarios are currently supported:

 

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       1.      Survey runs integrated into CRM server application

       2.      Survey presentation format (for example, HTML) is generated and published, for example, sent as an attachment in an e-mail or integrated into a Web site

       3.      Survey URL is generated and published, for example, sent as a hyperlink in a mail or integrated into a Web site

 

In the first two scenarios, you need to specify the address (Get option) to which you want the results to be sent. In the third scenario, you must specify the address from which the presentation format (HTML survey) should be fetched, in addition to the Send option.

You can only fetch the presentation format with the Get option in Intranet scenarios. You are required to log onto a CRM server with a valid user name and password. The first time you fetch the presentation format, a logon page appears for the CRM server. You can fetch the presentation format using http or https. If you wish to make the survey accessible in Internet scenarios, you can download the HTML survey to your PC and either copy into a Web site of your choice or send it as an HTML attachment in an e-mail.

 

However, it is currently only possible to use XML parameters for sending surveys and receiving results as a project-based function. If you wish to implement this function, contact your SAP consultant for further information.