Find Suitable Resources 

Use

Once you have generated the demand list, you use the resource planner application to locate resources that best meet the demand.

 

Prerequisites

You have generated a demand list. For more information, see Search for Demands.

Define how the system identifies suitable demands for a given resource using the find and rank functionality. For more information, see Find and Rank.

You can define how the system retrieves the service area for resources to meet service order-based demands by choosing the activities SAP IMG ® Customer Relationship Management ® Workforce Deployment ® Service Resource Planning ® Service Order Based Demands ®

·        Define Location of Service to be Performed

·        Business Add-In: Derive Service Area

 

Features

Within the qualifications, the proficiency of the qualification as a search criteria has the following meaning:

·        When searching based on service order based demands: the search criteria proficiency must be between minimum and maximum proficiency of the qualification requirement.

·        When searching on project role based demands: the search criteria proficiency must be smaller or equal compared with the qualification requirement. (example: search for “Italian – good” results in demands with qualification requirement “Italian – excellent” but not “Italian – basic”).

When the system returns resources, they are ranked based on the find and rank processing. For more information, see Find and Rank. Within the resource list, it defines the match based on qualifications by:

●     A percent match based on the match between the resource and demand when both have qualifications, and where 0% is a complete no match.

●     Displaying N.A. in the column indicating the demand does not have qualifications while the resource does have qualifications.

Within the resource list, you see N.A. in any column where the demand does not require a specific requirement. For example, if a resource has qualifications while the demand does not have a qualification requirement, you see N.A. in both the minimum and maximum qualifications columns.

You can create assignments from the resource list. For more information, see Assignments.