System Monitoring 

Purpose

With the provided tools you can monitor the entire data exchange via the CRM Middleware centrally or only for certain aspects. Single processes and transactions within CRM Middleware can be monitored and analyzed and logs and statistics can be generated.

Furthermore, tools for a cross-component data integrity check of master data and customizing data are available.

Integration

The architecture of CRM Middleware provides SAP monitoring functionality (for example provided by the Computing Center Management System) and specific functions, for example for the message flow within the CRM Middleware.

Features

The monitoring tools are available in the SAP Easy Access menu following the path Architecture and Technology ® Middleware ® Monitoring. The following areas are displayed:

·        Central monitoring

Via the CRM Middleware Monitoring Cockpit

·        Data exchange

Checking the cross-component data integrityDisplaying data transfer objectsMonitoring data requests

·        Message flow

Monitors the message flow within CRM Middleware.

·        Mobile client communication

Monitors data exchange between a mobile client and the CRM server.

·        Queues

Monitors the various queues within CRM Middleware.

·        Performance

SAP performance analysis tools and alert monitoring