Replicate Serial Number Configuration from SAP ECC to mySAP CRM (SAP Library

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Replicate Serial Number Configuration from SAP ECC to mySAP CRM

Use

Use replication to transfer serial number configuration from SAP ECC Customer Service (SD) to mySAP CRM.

Integration

Data transfer is triggered in mySAP CRM and is performed by mySAP CRM Middleware.

To use this function, you require the following releases:

· SAP CRM 4.0 SP02 (with active CRM Middleware)

· SAP R/3 DIMP 471 Enterprise (with Plug-In 2003.1)

Prerequisites

· All relevant material configuration models must be replicated in the form of a knowledge-base object and associated runtime versions.

· Serial numbers and equipment must be replicated prior to replicating their associated configuration.

Features

· Pure serial numbers (serial numbers with no equipment association) are represented in mySAP CRM as individual objects.

· A serial number’s configuration is copied to the corresponding individual object’s configuration.

· The configurations of pure serial numbers from SAP ECC appear in mySAP CRM after the first data transfer (initial load).

· New serial number configurations and subsequent changes and updates from SAP ECC are transferred automatically to mySAP CRM once the delta load is activated.

· If a serial number or equipment refers to a component within a multi-level configuration, only the applicable single-level configuration is replicated.

Activities

Initial Serial Number Configuration Load

To start the initial serial number configuration load, follow the steps below.

...

1. Activate the SERNR_CONFIG object (which is delivered as inactive) before starting the initial load.

a. From the SAP Easy Access menu, choose Architecture and Technology ® Middleware ® Data Exchange ® Object Management ® R3AC1 Business Objects

b. Select the SERNR_CONFIG object and set its indicator to active by removing the check mark in the Inactive column.

Caution

For data consistency, maintain the same set of filters for the SERNR_CONFIG and SERIALNUMBER objects.

2. From the SAP Easy Access menu, choose Architecture and Technology ® Middleware ® Data Exchange ® Initial Load ® R3AS - Start.

3. Choose the load object SERNR_CONFIG and select an SAP ECC system as the sender system and an SAP CRM system as the receiver system.

Delta Serial Number Configuration Load

To start the delta serial number configuration load, follow the steps below:

...

1. From the SAP Easy Access menu, choose Architecture and Technology ® Middleware ® Data Exchange ® Delta Load from R/3 Back-end ® R3AC4 – Set up Delta Load.

2. Mark the adapter class EQUI_CONFIG as active. If EQUI_CONFIG is not available as an adapter class, you must add it.

3. Save your entry.

Note

To download the equipment configuration from SAP ECC to mySAP CRM, follow the same steps as above but use adapter object EQUI_CONFIG instead.