Replicate Serial Numbers from SAP R/3 to mySAP CRM 

Use

You use replication to transfer serial numbers from SAP R/3 Customer Service (SD) to mySAP CRM.

Integration

Data transfer is triggered in mySAP CRM and performed by CRM Middleware.

To use this function, you require the following releases:

·        SAP CRM 4.0 SP02 (with active CRM Middleware)

·        SAP R/3 DIMP 471 Enterprise (with Plug-In 2003.1).

Prerequisites

Before replicating serial numbers from SAP R/3, you must perform the following tasks:

·        Define the standard settings for replication in the IMG activity: Customer Relationship Management ® Master Data ® Installed Base ® Replication of Equipment from R/3 Customer Service ® Define Default Settings for the Equipment Replication.

·        Download materials and business partners from SAP R/3 to mySAP CRM.

·        Optionally, use the Equipment Download (CRM_EQUI_LOAD) Business Add-In to enhance the data transfer and validation in mySAP CRM. The Add-In offers comprehensive options for influencing the mapping between equipment and individual objects.

 

For more information see Customizing: Customer Relationship Management ® Master Data ® Installed Base ® Replication of Equipment from R/3 Customer Service ® Business Add-In: Equipment Download

Features

·        Pure serial numbers (serial numbers not associated with a piece of equipment) are represented in mySAP CRM as individual objects.

·         Associated business partners are transferred and linked to their corresponding serial numbers.

·        Serial numbers are available for CRM Online (only).

Activities

SAP R/3 serial numbers and associated business partners appear in mySAP CRM after the initial load. The initial load is used to transfer the initial data. The delta load transfers new serial numbers and associated business partners created in SAP R/3 after the initial load has occurred.

Changes to the already transferred serial numbers are not allowed. See note 637173 on how to handle such changes.

Initial Load

To start the initial serial number load, follow the steps below.

1. Activate the SERIALNUMBER object (which is delivered as inactive) before starting the initial load.

a.       From the SAP Easy Access  menu, choose Architecture and Technology ® Middleware ® Data Exchange ® Object Management ® R3AC1 Business Objects

b.       Select the SERIALNUMBER object and set its indicator to active by removing the check mark in the Inactive column.

2. From the SAP Easy Access menu, choose Architecture and Technology ®  Middleware ®  Data Exchange ® Initial Load ® R3AS - Start.
3.  Choose the load object SERIALNUMBER and select an SAP R/3 system as the sender system and an SAP CRM system as the receiver system.

Delta Load

To start the delta serial number load, follow the steps below.

1. From the SAP Easy Access  menu, choose Architecture and Technology ®  Middleware ®  Data Exchange ®  Delta Load from R/3 Back-end ® R3AC4 – Set up Delta Load.
2. Mark the adapter class EQUIPMENT as active for delta download. If the class has not yet been added, you must add it.
3. Save your entry.

See also

·        The Implementation Guide (IMG):

¡         Customer Relationship Management ® Master Data ® Installed Base ® Replication of Equipment from R/3 Customer Service ® Prerequisites and General Information for Equipment Replication

·        Documentation on how to download materials :

¡        http://help.sap.com under: mySAP Customer Relationship Management ® General Settings for CRM Internet Sales® CRM E-Selling: Business Scenario Configuration Guide ® Replication ® Master Data Replication from R/3 Backend System to CRM Server ®  Replication of Materials

·        Documentation on how to download business partner data:

·        http://help.sap.com under mySAP Customer Relationship Management ® Application Services ®  Master Data ®  Business Partners ®  Functions ® Distribution of Business Partner Master Data

·        For downloading product configuration:

·        Replicate Serial Number Configuration from SAP R/3 to my SAP CRM

·        Replicating Equipment from SAP R/3