Used Part Returns 

Use

You use this function for used parts for which the customer (dealer) has paid a deposit (in most cases), and that the customer now wants to return to you, the manufacturer.

By paying the deposit amount, the customer (dealer) gets an entitlement for deposit refund as soon as he or she returns the used part to you.

Depending on the condition of the product, the returned used parts are remanufactured.

You can create returns in SAP graphical user interface (SAP GUI) for Windows, in the dealer portal, in the Interaction Center WinClient, or via EDI.

Integration

Used part returns processing is integrated with Entitlement Management. You can only use entitlement management if you have set the Activate System Configuration for Service Parts Management indicator. For more information about this indicator, see Additional Functions for Service Parts Management.

The following components are necessary for integration of the complete process:

●     SAP CRM

●     SAP Supply Chain Management, Advanced Planning and Optimization (SAP SCM, APO)

Prerequisites

You have made the following settings in the CRM product master data on the Service tab page:

●     You have selected the value Possible or Not Specified for the Returnable indicator.

●     You have set the Remanufacturable indicator.

●     For the used part indicator, you have selected either value A (Used Part) or B (Used/New/Remanufactured Part).

●     You have set the entitlement-relevant indicator.

●     For the logistical process return indicator, you have selected value C (Returns with Check).

You have made the following settings in the CRM customer master data:

●     For customers with the sold-to party role, on the Complaints tab page, in section Follow-Up Action for Rejected Used Parts, you have defined what should happen to returned used parts when they are rejected during goods receipt. This depends on how far over or under the defined threshold the value falls. Possible values include: Scrapping in Storage, Return Directly, and Contact Customer.

■      The defined threshold is maintained via the condition function SCRP (scrapping limit).

■      The threshold is determined in the condition record for the sold-to party with the condition type 20SC.

●     For the role Remanufacturer (New), on the Complaints tab page, you have selected the external remanufacturer indicator according to your needs.

You have completed the following in Customizing for CRM:

●     You have defined transaction types and item categories by choosing Transactions ® Basic Settings ® Define Transaction Types and Define Item Categories.

Transaction type Returns for Used Parts (UPRR) and item category Used Part Returns Request (UPRE) are defined in the standard system.

If you want to create your own item categories, use the item category in the standard system. All necessary settings exist for this item category. To check the settings, choose Customizing Item for business transaction type Complaint. For more information, see the field help (F1) for the individual fields.

For more information, see Customizing for Returns.

In Define Item Categories, you have assigned entitlement profiles to the item categories. For more information, see Entitlements Check, section “Prerequisites“.

The Entitlements Profile field only appears on the Definition of Item Categories screen if you have activated system configuration for used parts management. For more information, see Additional Functions for Service Parts Management.

●     In Define Item Categories, you have assigned a partner determination procedure to the returns request item. The partner determination procedure is in turn assigned as a partner function of the partner function type remanufacturer.

Features

●     Creation of used part returns

For more information, see Creation of Used Part Returns.

●     Determination of delivery address

For more information, see Location Determination.

●     Determination of the remanufacturer

If you have activated Additional Functions for Service Parts Management, you can trigger determination of the remanufacturer. Determination of the remanufacturer depends upon various attributes of returns authorization, such as product, organizational data, and item category.

Remanufacturer determination is triggered under the following circumstances:

○     The Remanufacturable indicator is set in the product master

○     The value "A" is selected for the used part indicator in the product master

○     In Customizing for the item category, you have indicated that the item is a used part item in the New/Used Part field.

For more information, see Location Determination with Active System Configuration for SPM.

●     Determination of follow-up actions for rejected parts

If you have activated Additional Functions for Service Parts Management, you can trigger follow-up activities for parts that were rejected during inspection in goods receipt.

For more information, see Quality Inspection and Follow-Up Activities for the Logistical Process.

●     Determination of deposit value

If you have activated Additional Functions for Service Parts Management, you can trigger determination of the deposit amount with Entitlement Management. Deposit refund is dependent upon the result of the inspection and the deposit that was paid.

For more information, see Entitlement Checks and Deposit Refund Program.