Creation of Used Part Returns 

Purpose

You use this process for used parts that the customer (dealer) wants to send back to you as the vendor, and for which the customer expects the deposit that was paid for them to be refunded.

Process Flow

Creating a Used Part Return

You create a used part returns document in the following way:

...

       1.      You create a used part return without reference to a preceding document. This is in line with Customizing in the standard system.

       2.      You enter the required header data.

       3.      You create a Used Part Returns Request (UPRE) item and enter the required item data.

       4.      You create a product.

The system checks whether the following conditions have been met for the product:

○     The product is returnable.

○     The product can be overhauled.

○     The product is a used part.

       5.      Enter the requested returns quantity in the Quantity field.

The system checks the quantity.

       6.      If serial numbers are relevant for the product, you enter the appropriate serial numbers for the requested return quantity on the Objects tab page.

The system checks the serial number entries. For more information about serial numbers, see Serial Number Entry in Complaints and Returns.

       7.      On the Prices tab page, in the Subsequent Decision for Rejected Parts section, you can predefine what should happen with parts that are rejected during the goods receipt inspection. The default values in the fields Limit Value for Further Proc., For Values Under Threshold, and For Values over Threshold, are taken from the customer master. You can overwrite these values, if necessary.

The value for the Limit Value for Further Proc. field is determined in the condition record for the sold-to party with condition type 20SC.

The item is processed by the automatic execution of business rules and, if necessary, is forwarded to Investigations. As a result, either the system or the processor in the investigation releases or rejects the request item for used part returns.

For released request items for used part returns, entitlement management determines whether customers are entitled to deposit refunds and the deposit amount (see Entitlements Check). If there are not enough entitlements available in the system, the system reduces the quantity to zero. In this case, you enter the requested return quantity according to the amount of entitlements available.

For released request items for used part returns, actions that meet the schedule conditions and start conditions can be triggered manually or by the Post Processing Framework in CRM when the document is saved. One example of such an action is the creation of a returns authorization item. For more information, see Returns Authorization.

       8.      SAP Supply Chain Management (SAP SCM), Advanced Planning and Optimization (APO) determines the vendor's address and the remanufacturer.

If it could not find a remanufacturer, you must enter one manually.

For more information, see Location Determination. If you have activated the system configuration for service part management, see Location Determination with Active System Configuration for SPM.