Additional Functions for Service Parts Management 

Use

When you activate the system configuration for service parts management, a number of different functions are available in the areas of sales order processing, availability check, and Entitlement Management.

Furthermore, by activating this configuration you change the way in which the SAP CRM and SAP ECC systems process sales orders. When you create a sales order in SAP CRM, the system does not transfer it to SAP ECC, but rather creates unchecked deliveries in SAP ECC immediately. An unchecked delivery is a delivery document in which the requested delivery dates and quantities are taken from the sales order. In the next step, the unchecked deliveries are converted into checked deliveries either automatically or by the user.

Prerequisites

To activate the system configuration for service parts management, the following prerequisites apply:

●     System prerequisites:

○     CRM Enterprise

○     SAP SCM 5.0

○     SAP ECC 6.0

●     You use SAP SCM Extended Warehouse Management (SAP EWM).

●     You use the availability check with SAP SCM Advanced Planning and Optimization (SAP APO).

●     You have activated the relevant data for service parts management with the Business Data Toolset (transaction BUPT in SAP CRM) for the business partner.

Features

When this configuration is activated, the features change in the following areas:

Sales Order Processing

The following additional functions are available in sales order processing:

●     Delivery Tracking in Transportation Cross-Docking

●     Definition of Route, Carrier, and Means of Transport

●     Integration of Foreign Trade Checks in the Sales Order

●     Triggering Third-Party Order Processing from the Sales Order

●     Transferring Sales Order Data for Evaluation and Forecasting

●     Integration of Entitlements

●     Invoice Creation Before Goods Issue (ICBGI)

You can use field ICBGI to control at header and item level in the sales order whether the invoice request from SAP EWM to SAP CRM is permitted before goods issue. You have the following options:

○     CRM Billing should never create an invoice for a delivery before goods issue.

○     CRM Billing should only create an invoice before goods issue if an export is taking place.

○     CRM Billing should create an invoice before goods issue depending on the route in SAP EWM.

In this case, you can override the indicator in SAP EWM under Extended Warehouse Management ® Interface ® Invoice Before Goods Issue.

○     CRM Billing should always create an invoice for a delivery before goods issue.

You can only use this field if you use delivery-related billing.

For more information, see SAP Library for SAP Supply Chain Management at Extended Warehouse Management ® General Functions ® Invoice Printout.

Here, the following restrictions apply compared with the standard configuration:

●     Once SAP ECC has created a checked delivery for a sales order item, you can no longer make changes to fields Product, Requested Delivery Date, Sales Unit of Measure, Sold-To Party, and Item Category. It is also no longer possible to delete the order items.
For conversion of the unchecked delivery into a checked delivery, the related sales order is not locked in SAP CRM. If a conflict arises because one of the fields is changed in SAP CRM while SAP ECC is creating a checked delivery for it, you can change the fields manually to solve the problem.

●     If you have modeled a release date for conversion into a checked delivery, you can no longer make changes in SAP CRM in the sales order to fields Product, Requested Delivery Date, Sales Unit of Measure, Sold-To Party and Item Category after this date. It is also no longer possible to delete the order items.
You model the release date for conversion into a checked delivery in Customizing for SAP Supply Chain Management under SCM Basis ® Configurable Process Scheduling ® Scheduling Procedure ® Define Procedure Parts and Define Procedure.

●     You cannot change the quantity of a sales order item so it is less than the goods issue quantity.

●     Configurable products are not supported.

●     In SAP ECC, the indicator for controlling the outbound delivery of free goods (independently or in conjunction with the main item) is not supported.

●     You have to fill in the field Vendor (Plant)manually for items that are not relevant for the ATP check.

Availability Check (ATP Check)

In the active configuration for service parts management, you can only use the availability check with SAP APO. The availability check with the ERP system (SAP R/3 or SAP ECC) is not supported. Furthermore, in the context of the availability check with mit APO, you must perform Availability Check and Planning in SAP APO. Availability Check in SAP APO; Planning in SAP ECC is not supported.

Some other functions are available in the ATP check with SAP APO. For detailed information, see SAP Library for SAP Customer Relationship Management at Components and Functions ® Availability Check ® Availability Check with SAP APO ® Additional ATP Functions in Service Parts Management.

Complaints and Returns

In the complaints and returns area, additional functions are available to you. For more information, see Additional Functions for SPM in Complaints and Returns.

Entitlement Management

The functions in the area of Entitlement Management are only available when the system configuration for service parts management is active. For more information, see Entitlement Management.

Activities

Activate the system configuration for service parts management in the Implementation Guide for Customer Relationship Management under Transactions  ® Basic Settings  ® Activate System Configuration for Service Parts Management.