Transferring Sales Order Data for Evaluation and Forecasting 

Use

Certain information is sent from the sales order to the service fill monitor to be evaluated with regard to ability to deliver, and to SAP APO for forecasting purposes.  This data provides information on delivered quantities and dates as well as other business-relevant details, such as locations.

For more information about the Service Fill Monitor, see SAP Library for SAP Supply Chain Management (SAP SCM) at SAP Advanced Planning and Optimization (SAP APO) ® Service Parts Planning (SPP) ® Service Fill Monitor and Service Loss Analysis.

Prerequisites

The system configuration for service parts management has been activated. For more information on this, see SAP Implementation Guide (IMG) for Customer Relationship Management under Transactions ® Basic Settings ® Activate System Configuration for Service Parts Management.

Features

Data for Evaluation in the Service Fill Monitor

In order to monitor the delivery of service parts, data is sent from the sales order to the service fill monitor to check, amongst other things, how many deliveries were made on time from the planned locations. This includes: 

●     Delivery status that is displayed in the status view on the user interface

●     Requested delivery date

●     Planned goods issue date

●     Goods issue status

●     Certain locations

●     Rejection reason code

The rejection reason code explains why the system rejected a certain order item. Unlike the rejection reason code, the cancellation reason code (see forecasting data) has a direct business reference, such as the availability or properties of the product, and specifies why a sales order was cancelled. Rejection reason codes represent all other possible reasons why the order item was rejected by the system. Possible reasons for rejection include:

○     Sales restrictions, for example:

■      Because an internal physical inventory is being carried out

■      Because the customer's credit limit is not sufficient

The rejection reason codes are determined from the messages in the error log for the order where they are assigned to error messages. The rejection reason codes are saved together with the error messages in a table that you have to maintain in the SAP Implementation Guide (IMG) under Customer Relationship Management ® Transactions ® Settings for Sales Transactions ® Define Rejection Reason Codes.

Data for Forecasting

The data transferred from the sales order for forecasting in SAP APO includes, for example:

●     Sales item

●     Material master

●     Customer

●     Transaction type

●     Quantity

●     Cancellation reason code

Additionally, you can use the Abnormal Demand field to forward information to forecasting. This function allows you to flag the order quantity in a sales order as Abnormal Demand so that it is not drawn upon for forecasting purposes. You set this indicator if the quantity in the sales order differs greatly from normal quantities. You can flag the order quantity at header and item level as abnormal demand.