Installation of Groupware Integration
Components 
Groupware integration facilitates the exchange of data between SAP CRM and a Groupware system. You need to install the following required components for this:
● SAP MapBox
This component is an XSLT-based mapping framework that is part of the SyncPoint technology and executes the required data conversion, that is, it converts the BDoc messages to the standard Groupware format (iCalendar and vCard).
The SAP MapBox can only be connected to one CRM server.
If you want to implement Groupware integration, you must first begin with the installation of these components. You should always install the newest MapBox version, we therefore recommend the installation of SAP MapBox SP09.
You can find the installation guide required for this in the service market place under http://service.sap.com/instguides → mySAP Business Suite Solutions ® mySAP CRM ® mySAP CRM 2005 ® CRM Core and Standalone Components or mySAP Business Suite Solutions ® mySAP CRM ® SAP CRM 4.0 ® General and Technical Installation Guides.
This guide contains information on prerequisites, initial configuration and additional SAP MapBox settings. There is also information available about starting the SAP MapBox and the smoke test.
The following table contains a number of SAP Notes about the SAP MapBox that offer especially detailed information about solutions to problems that can occur during installation and runtime:
Note Number |
Short Description |
If problems occur in connection with the SAP MapBox, you can create a customer message with the component CRM-MW-MBX.
For performance reasons, you should install the SAP MapBox and the SAP NetWeaver Application Server Java, which contains the SAP J2EE Engine, on a separate machine.
● SAP Groupware Connector
This component is, like the SAP MapBox, part of the SyncPoint technology and executes the message synchronization between the CRM server and the Groupware server using a messaging interface. This makes the two-way replication of data between the CRM server and the Groupware server possible.
SAP provides two SAP Groupware Connectors, one for the Microsoft Exchange Server and the other for the Lotus Domino Server. The SAP Groupware connector consists of the following components:
○ SAP Groupware connector
○ SAP Groupware connector proxy
The SAP Groupware connector can only be connected to one CRM server.
The connection with the Groupware server can, however, take place using one or more SAP Groupware connector proxies. The SAP Groupware connector proxies are installed after the SAP Groupware connector.
We recommend that you install the SAP Groupware connector and the default instance of the SAP Groupware connector proxy on the machine in the same Local Area Network (LAN) as the CRM server (SAP Groupware Adapter). You should install additional instances of the SAP Groupware connector proxy in the respective LAN node of the Wide Area Network (WAN).
You can find detailed information about installation conditions in the installation guide as well as in the SAP Groupware Connector administration guide under http://service.sap.com/instguides → mySAP Business Suite Solutions ® mySAP CRM ® mySAP CRM 2005 ® CRM Core and Standalone Components or mySAP Business Suite Solutions ® mySAP CRM ® SAP CRM 4.0 ® General and Technical Installation Guides..
Before you start the connector installation, you must ensure that you know all the parameters to be specified during the installation. You can find a detailed description of how to obtain information about these parameters under Determine Parameters for the Groupware Adapter.
You can find further information in the installation guide as well as in the SAP Groupware Connector administration guide under http://service.sap.com/instguides ® mySAP Business Suite Solutions ® mySAP CRM ® mySAP CRM 2005 ® CRM Core and Standalone Components or mySAP Business Suite Solutions ® mySAP CRM ® SAP CRM 4.0 ® General and Technical Installation Guides
You can find information on problems with the SAP Groupware connector for the Microsoft Exchange Server in SAP Note 957409 - Groupware Exchange Connector TroubleShooting Guide
Prerequisites
● You use SAP CRM 4.0 or SAP CRM 5.0
● You have installed Microsoft Exchange 2000/2003 or Lotus Domino 5.0.x/6.0.x/6.5.x