Issue 

Definition

An issue describes a shortcoming related to a control, a management control, or a process.

Use

When an assessor discovers an issue while assessing or testing a control, he or she can report and detail this issue in the system. Furthermore, the assessor must assign a processor who must resolve the issue. Remediation of a reported issue can occur with or without a remediation plan. In both cases, different statuses are used and different tasks are sent, which is managed technically by the SAP Business Workflow. For more information, see Issue Remediation.

Structure

There are different types of issues, depending on the task they relate to:

Task	Type of Issue
Perform Control Design Assessment Perform Process Design Assessment	Design
Perform Control Efficiency Assessment	Efficiency
Test of Control Effectiveness	Effectiveness
Perform Management Control Assessment at Org Unit Level Perform Management Control Assessment at Process Group Level	Management Control Assessment
Perform Management Controls Test at Org Unit Level Perform Management Controls Test at Process Group Level	Management Control Test

An issue only exists in relation to a specific assessment or test. If a user does not save an assessment, this causes all of the issues reported in that assessment to be deleted, even if the issues themselves have been saved.