You can use the Step-by-Step Guide to perform basic functions in the Solution Database (SDB). As its name implies, the wizard guides you through each step in a procedure, and prompts you to enter data as required.

The wizard is designed not only to reduce the training required for new users but also to simplify the procedures that experienced users perform when building a symptom or solution in the SDB.

You can perform the following functions for symptoms with the Step-by-Step Guide:

• Create
• Create with reference to symptom
• Create with reference to notification
• Display
• Change
• Search
• Add business object
• Add problem locations
• Add problem damages
• Add problem causes
• Link to solutions

You can perform the following functions for solutions with the Step-by-Step Guide:

• Create
• Create with reference to solution
• Create with reference to notification
• Display
• Change
• Search
• Add solution tasks
• Add solution attachments
• Link to symptoms

When you use the create with reference to a notification function, the notification is mapped to the structure of the symptom or solution you are creating. If the content of the notification cannot be completely mapped to the symptom or solution, the information is converted to text descriptions to prevent any information loss.

To ensure that you have access to the newly created or changed symptoms and solutions when you conduct a search, you should compile the database regularly. Use transaction IS02 to do this.

You can access the Step-by-Step Guide from the toolbar on the initial screen of the SDB (transaction IS01). You can also access the Step-by-Step Guide from the toolbar on the maintenance screens for both symptoms and solutions.