A solution in the Solution Database (SDB) contains information to describe an action or process that is intended to eliminate a symptom and the problem indicated by the symptom.

The solution design allows you to define a solution using various information sources. Its structure is displayed on a navigation tree when you create,change, or display the solution. The structure of a solution is also displayed when you create, change, or display a symptom that is linked to it.

You can use the following information to describe a solution:

• Free-text description: description in your own (free-text) format
• Basic data and classification
• Task(s): actions that must be performed
• Attachment(s): support and illustration of solution
• Linked symptoms: description of symptoms linked to a solution