Entering content frameProcedure documentation Tutorial for the Alert Monitor Locate the document in its SAP Library structure

Use

The following section gives a detailed guide to using the Alert Monitor.

Procedure

  1. Choose CCMS ® Control/Monitoring ® Alert Monitor, or call transaction RZ20.

The system displays the CCMS monitor sets.

  1. Expand one of the monitor sets by placing the cursor on the CCMS monitor sets and then choose Edit ® Expand Tree.

SAP delivers various standard monitor sets, such as SAP CCMS Monitor Templates or SAP CCMS Technical Expert Monitors. These monitor sets are always available.

  1. Display the Entire System monitor from the SAP CCMS Monitor Templates monitor set by placing the cursor on the monitor and choosing Start Monitor.

The monitor displays the tree in the last-used format. The monitoring tree is a hierarchical display of monitoring objects (system components) and monitoring attributes (information types for objects) in the system.

For this tutorial, expand the alert monitoring tree, if the entire hierarchy is not displayed. Move the cursor to the line Entire System and choose Edit ® Tree ® Expand Tree ® Expand Subtree.

Note

In addition to the Entire System monitor, there are also predefined monitors for particular purposes. For example, if you are a database administrator, you can open the Database monitor instead of the Entire System monitor.

Another special monitor is the CCMS Selfmonitoring monitor in the SAP CCMS Technical Expert Monitors monitor set. This monitor displays possible problems in the Alert Monitor and the Monitoring Architecture. Check in this monitor whether all of the data collection methods started by the Alert Monitor are running correctly.

  1. Check the current status of your SAP R/3 System.
    1. Display the current system status in your monitor.

      2. Choose the Current Status view, if it is not already selected. In the Current Status view, you can see the performance values and status messages that have been most recently reported to the Alert Monitor.

      Note

      Older alerts that are still open (that is not yet completed) are no longer labeled with colors.

    2. Check the Color Indicators in the Monitoring Tree

The colors of the node in the tree have the following meanings:

Green: The component is running correctly.

Yellow: The system is issuing a warning.

Red: The system is reporting a problem or a critical state.

Grey: No data is being delivered for the node.

Note

To display a legend for the colors and symbols used in the Alert Monitor, choose Extras ® Legend.

The Alert Monitor displays the highest alert level in the monitoring tree upwards. For example, if the monitoring tree element with the name of your SAP R/3 System is green, this means that all components in the monitoring tree for the SAP R/3 System have this status. There are no warnings or problems.

Choose an MTE by double clicking it to start the associated analysis method. The analysis method displays detailed information for the current status of the MTE.

You can optionally specify an ein automatic update of the display. To do this, choose Extras ® Display options, and switch to the General tab page. Select the option Yes, interval in the Refresh display box, and enter the interval for the refresh. The default value is 300 seconds or longer. If the automatic refresh is deactivated, the Alert Monitor displays the data that was available when the Alert Monitor was started.

  1. Check what has happened recently in the system in the Open Alerts view

Caution

The color indicators in this view do not show the current status of the system (see Changing Views: Current Status/OpenAlerts).

At the start of your working day, or after your lunch break, you can check what has happened in the system during your absence using the Open Alerts view. The monitor stores the alerts for you, even if the status that triggered the alert has improved in the meantime.

  1. Reacting to an alert

If you see yellow or red entries in the monitoring tree, the system is giving you a warning (yellow) or informing you about an error (red).

Proceed as follows:

Ensure that you are in the Open Alerts view.

The monitor is now displaying how many alerts exist for each MTE. It is also displaying the most important of the waiting alert messages.

Place the cursor on a yellow or red MTE and choose Display Alerts

The system opens the Alert Browser and displays the open alerts for the relevant MTE. The Alert Browser displays all alerts in the branch of the tree that you selected. Move the cursor further up in the monitoring tree to display a greater range of alerts. If you place the cursor on an MTE at the lowest level, the system displays only the alerts for this MTE.

Analyzing an alert

Every line in the Alert Browser delivers overview information for an alert including the alert message.

The browser provides two additional information sources. Select an alert and choose one of the following pushbuttons:

For problems with buffers, for example, you can start the R/3 Buffer Tuning Summary from the Alert Monitor.

  1. If the alert is resolved, set it to Completed

When you have analyzed solved the problem, or are sure that you can ignore it without concern, set the alert to completed.

Select the alert and choose Complete Alert. The Alert Monitor deletes the alert from the list of open alerts (see Completing Alerts).

 Leaving content frame