Checking the Installation 

Purpose

Once you have completed the installation, it is recommended that you check it using the following procedure.

Process Flow

1.       Check the operating system services

Installation of the SAP Exchange Connector involves three operating system services being set up on the computer system. Display the services in the Control Panel under Services. There should be entries for Gateway, RFC In, and RFC Out.

After installation, the services have startup type Manual. You can replace this with the startup type Automatic. Note that with the stand-alone variant errors will occur with automatic start if the Exchange server is switched off.

The three NT services communicate with Exchange via a MAPI profile. In the Control Panel under the symbol Mail, check whether the profile MSExchangeSXC_GW_xx exists. If it does not exist, check whether you are logged on with the installation user.

Correct configuration and sufficient authorizations can be checked by starting all services.

2.       Check the SAP Exchange Connector in the Exchange System Manager and the Active Directory

In the Exchange System Manager, check that the gateway has been installed correctly. There should now be a new entry for the SAP Exchange Connector in the appropriate routing group in the Connectors container. Select the Gateway service and invoke the context menu. Choose Start all components. (Alternatively you can select the services individually, invoke their context menus, and choose Start for each one.) In the event of errors, invoke the context menu and choose Event Viewer.

In the Active Directory Users and Computers, there should now be a new mailbox with the name SXCQueues(xx-MSExchangeSXC_GW_yy) in the Users directory. This mailbox contains internal queues.

3.       Check network connection and RFC connection to the SAP system

You can check the network connection to the SAP Gateway and the application server or message server using the IP tool PING. If the IP packages are transported between the computer systems on which the SAP Exchange Connector and the SAP servers are set up, TCP/IP communication for RFC is possible. Call the programs in the following notation:

PING [IPaddress] or PING [hostname]

Test the RFC connection by calling the RFC destination SXC_OUT in the SAP system (transaction SM59), and choosing Test connection. Only when this step has been executed successfully, can the RFC Out service receive data from the SAP system. If the RFC In service starts successfully, technical access to the SAP system is possible. If an error occurs, check the settings for the RFC In service and, if applicable, the Saprfc.ini file.

When a message is sent later from Exchange to the SAP system, RFC errors can occur if the RFC user specified in the setup has an incorrect password or insufficient authorizations in the SAP system. For more information, see the log files.

You cannot use the RFC connection test if you have specified a character set in the SAP Exchange Connector, which does not start with LATIN 1 characters (EBCDIC, for example).