The standard analysis Organization view selects work items according to their position in the organizational plan. This emphasizes the agents and their department.

This analysis allows you to find out who did what, and how long did they take.

The information structure S300 forms the data basis for the standard analysis Organization view.

The information structure S300 has to be filled with data. This is done by transferring the data to the LIS with the program RMCADATA, that has to be scheduled periodically as a job. The update rules for the standard analysis Organization view determine which data from the runtime tables is copied to the information structure S300.

The standard analysis Organization view uses the following characteristics: (The characteristics are given in the order in which they are shown.)

• Organizational unit to which the agent belongs (through the agent’s position)
• Agents
• Task identifier
• Date of final processing
• Work item