Key Figures Used
Key Figures Used in the Standard
Number
Number of work items for each selected characteristic.
Wait time
Cumulative wait time of the work items for the corresponding characteristic, in hours
The wait time is the difference between the start of processing (= first switch to status in process) and the creation time of the work item.
Process time
Cumulative process time of the work items for the corresponding characteristic, in hours
The process time is the difference between the end of processing (= switch to status completed) and the start of processing (= first switch to status in process) of the work item.
Total time
The cumulative total time is the sum of wait time and process time (in hours).
Average
The average total time in hours is the ratio of cumulative total time to the number of work items.
Dispersion
Dispersion (mean squared deviation) of the average total time.
Optional Key Figures
Average wait time: Tar_Mittel
The average wait time in hours is the ratio of cumulative wait time to the number of work items.
Average process time: Net_Mittel
The average process time in hours is the ratio of cumulative process time to the number of work items.
Dispersion: Wait time: Tar_Sigma
Dispersion: Process time: Net_Sigma
Wait time: Squared total: Tar^2_Sum
Squared total of the wait times.
Process time: Squared total: Net^2_Sum
Squared total of the process times.