Completion of Call Dates (SAP Library - Customer Service (CS))

Completion of Call Dates

Use

If a due maintenance call has been called, that is, if the system has generated a maintenance call object (for example, a maintenance order), then the maintenance call receives the status Called.

Function

The maintenance calls then receive the status Completed in the following cases:

The maintenance- or service order generated is technically completed (see Technical Completion of an Order).

The maintenance- or service notification generated is completed (see Notification Completion).

The service entry sheet generated has been signed off

The maintenance call was completed in the scheduling function (see below).

Until a maintenance call has the status Completed, the planned date of the maintenance call serves as the basis for scheduling the maintenance plan.

This can lead to the system generating new maintenance calls, without the previous maintenance call having the status Completed.

You can influence the maintenance processing process when you complete notifications and orders, and, for example, prevent every employee who is authorized to complete notifications and orders from using this data simultaneously to influence the scheduling of maintenance plans. For further information, see Separate Completion of Maintenance Call Dates.

Activities

Function

Activity

Complete maintenance call date

Use one of the following menu paths to call up the scheduling of the maintenance plans:

Logistics ® Plant Maintenance ® Preventive Maintenance ® Maintenance Planning ® Scheduling for Maintenance Plans ® Schedule

Logistics ® Customer Service ® Service Agreements ® Maintenance Planning ® Scheduling for Maintenance Plans ® Schedule

Select a maintenance call and choose Complete.

This completion has no effect on the actual maintenance call object.