Definition of a Multistep Task 
Definition of a Multistep Task
Use
A
multistep task is a formal framework for a workflow definition. When you create a workflow directly in the Workflow Builder, the multistep task is created by the system.Multistep tasks can be divided up into
workflow templates and workflow tasks.
New multistep tasks must be created as workflow templates. Workflow tasks can no longer be created, but can be edited. There will be no functional enhancements for workflow tasks.
Integration
Reference to workflow definition
A multistep task contains a reference to a
workflow definition. The business activity described with the multistep task therefore usually covers several steps in what may be a complex arrangement. This is a major difference when compared with tasks.Multistep task as interface description
A multistep task defines the formal framework for a workflow definition with the description of the
interface. In addition to the reference to the workflow definition, the multistep task contains other information:Features
The definition of workflow templates is spread across several tab pages.
Workflow tasks are defined on a screen without tab pages. But the activities to be carried out are the same.
Activities
You should adhere to the following sequence when defining multistep tasks (and analyzing existing multistep tasks):
What? |
Where? |
| Maintain abbreviation, name and work item text |
Tab page Basic data |
| Define elements in workflow container |
|
| Maintain triggering events if required. |
Tab page Triggering events |
| Maintain description and notification texts |
Tab page Description |
| Maintain agent assignment |
Additional data ® Agent assignment ® Maintain |
| Maintain SAPphone properties |
Tab page SAPphone |
Container