Maintenance of SAPphone Properties 
Maintenance of SAPphone Properties
Use
The SAPphone properties determine the possible uses of a task in the SAPphone environment.
Integration
SAPphone integrates telephony functions into the R/3 System. R/3 applications use this to integrate the telephone into the work process. SAPphone provides the Basis technology required.
The processing of outgoing and incoming telephone calls is supported with data from the R/3 System environment (for example, telephone number or name). An incoming call starts a search for caller data. The result of the search is displayed automatically in an information window. For further information, refer to
SAPphone.
Features
If you label the task accordingly, it is displayed and can be executed in the event of incoming or outgoing calls. The task container must contain appropriate container elements to enable the information derived from the telephone data to be used in the task.