QM/PM/CS: Logging a Telephone Call 

Description

You can use the following functions to log a telephone call made in the course of processing a notification:

• Telephone contact with SAPphone
  With this function, you can use SAPphone to initiate a telephone call. The system logs your telephone number and the number of your call partner in the notification as an activity. To use this function, your computer and telephone must must be linked.

• Telephone contact without SAPphone
  Using this function, the system can log the basic data of a telephone call (call partner, date, and time) and the details of the call as an activity in the notification.

• Internal Remark
  Using this function, you can record notes or remarks pertaining to the overall subject matter of a notification. The system logs the information in the notification as an activity.

Change system parameters in customizing

In Customizing for Basis Services , you must activate the SAPphone component to be able to initiate a telephone call with SAPphone. For additional information, refer to the release note for the action box.

Further notes

Weitere Informationen zu Folgeaktivitäten finden Sie unter Aktivitätenleiste für Meldungen.