CRM Coupling
Use
If a CRM system is activated, the master data of the piece of equipment must be synchronized with the CRM system.
Note
All changes, including historical changes, are transferred to the CRM system.
End of the note.
Prerequisites
The BTE connection ( Business Transaction Event) is activated.
Features
When the actual history is replaced with the target history , the system checks if CRM coupling is activated.
If the answer is yes, the changes are transferred to the BTE interface.
Activities
The system documents the result of the check in the conversion log .