Open Disputes
The analytical app displays the Key Performance Indicator (KPI) Open Disputes. Open disputes refer to dispute cases that are not closed, not confirmed, and not voided/deleted/canceled. You can view the open disputes in a chart or a table according to company code, customer, processor, and dispute reason. You can drill down by dispute reason, processor, and the top 10 customers with the highest disputed amounts.
Key Features
View the total amount assigned to open disputes on the KPI tile
The number on the KPI tile shows the total amount based on all open dispute cases.
View open disputes by dispute reason
You can view the number of dispute cases assigned to each reason.
View open disputes by processor
You can view the number of dispute cases and the total disputed amounts for each processor.
View top 10 customers with the highest disputed amounts
You can analyze which customers have the 10 highest disputed amounts. For each customer the disputed amount for all open dispute cases is displayed.
Follow Up
If your company uses SAP Jam, you can post comments there. You can also send emails from this app.
You can also customize the display currency into which all amounts are converted and an exchange rate type for the conversion.
Navigation Targets
The app allows you to directly access other apps.
Note
These linked apps must either already be available in your system landscape, or you need to implement them along with this app.
Clear Incoming Payments
Display Customer Balances
Manage Customer Line Items
Process Receivables
For more information, see the app documentation under 
http://help.sap.com/sfin300
SAP Fiori for SAP S/4HANA Finance
.
System Landscape Requirements
The app consists of front-end components and back-end components. The back-end components and the front-end components are delivered in separate products and have to be installed in a system landscape that is enabled for SAP Fiori.
SAP Smart Business Product | SAP Smart Business for SAP S/4HANA Finance |
|---|---|
Contains Virtual Data Model (VDM) | SAP HANA Live for SAP S/4HANA Finance |
SAP Business Suite Product | SAP S/4HANA Finance |
For more information about the system landscape requirements, see SAP Help Portal at http://help.sap.com/sfin300 Installation and Upgrade Information
.
Note
This app runs on desktops and tablets.
Related Fiori Apps
Process Collections Worklist
Process Receivables
Manage Dispute Cases
Component for Customer Incidents
FIN-FIO-CCD