Processing Returns

Use

The following graphic displays how actions that involve returns follow one after the other.

This graphic is explained in the accompanying text.

A vehicle that is sold and then returned to stock is usually resold using the normal sales process for new vehicles (see: Sales: Reservation, Quotation, Reservation Request, Inquiry and Sales: Sales Order ). However, if the vehicle is classified as being a used vehicle, actions SPEU and SOEU from the Trade-In process succeed the actions displayed above when the vehicle is resold.

For more information, see the documentation for Sales and Distribution under Returns .

Features

Action	Description	Prerequisites	What does the action do?	Notes
RETU	Create return	Sales order	Creates return for a vehicle that has already been sold	A return can only be created with reference to a sales order and not with reference to an outgoing invoice You do not have to select all the vehicles in the sales order You have to define item category, copy control and item category determination
RELI	Create returns delivery	Return	Creates returns delivery for a return to register the arrival of the vehicle and to post the vehicle to stock
REGI	Goods receipt for returns delivery	Returns delivery	Posts goods receipt to the blocked stock returns
RECM	Create credit memo for returns	Return	Creates a credit memo for the return
REUS	Transfer vehicle from blocked stock returns to unrestricted-use stock	Vehicle in blocked stock returns	Posts vehicle from blocked stock returns to unrestricted-use stock so that it can be resold