Log Message: com.sap.SCC.infra.000021
Message (FATAL)
Syntax
Connection with the remote client {remoteAddress} is closing because an error occurred with the socket network. Reason is: {reason}.
Legend
- {remoteAddress}:
- The remote address
- {reason}:
- The error reason string
Severity
Fatal errorDetailed Information (Network and Communication Log)
The connection will be closed because the socket reached an illegal state that may prevent server to handle further requests.
Possible Impacts
The remote client will not get any service from the server.
Next Steps (Troubleshooting)
This section provides you with some troubleshooting operations to identify the correction actions to be performed. In a production system landscape, contact your SAP Support Team for each fatal error message in the logs.
- Archive the log messages and the trace messages
- Contact your SAP Support Team
Recommendation
Contact your SAP Support Team at support.sap.com/incident.
You can create a customer message and report an incident in SAP Support Portal.
Use IS-CC as SAP Component identifier dedicated to your SAP Convergent Charging software product.
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Recommendation
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