Log Message: com.sap.SCC.core_server.000701
Message (ERROR)
Syntax
Cleanup operation fails on subscriber account {subscriberAccountId} for session {sessionId} and reservation {reservationId} due to error: {errorMessage}
Legend
- {subscriberAccountId}:
- The identifier of the subscriber account
- {sessionId}:
- The identifier of the charging session
- {reservationId}:
- The identifier of the reservation
- {errorMessage}:
- The error message
Severity
ErrorDetailed Information (Common Infrastructure Log)
The cleanup operation failed. The expired charging session cannot be cleanup and removed.
Possible Impacts
The operation is refused, it may be a cleanup operation or the operation that triggered the cleanup. The expired session is still attached to the subscriber account in the session history and may lead to other failures.
Next Steps (Troubleshooting)
This section provides you with some troubleshooting operations to identify the correction actions to be performed. In a production system landscape, contact your SAP Support Team for each fatal error message in the logs.
Verify the error message and the expired session for the subscriber account in error to determine the cause and an action plan.
Possible solutions are:
- Try to cleanup again this subscriber account in case of a temporary failure.
- Correct the customer data of the subscriber account, such as its prepaid accounts, subscriber mapping tables, counters or allowances.
- Cancel the subscriber account expired charging session in error.
- Correct the pricing catalog that cause the error, such as mapping tables, price plan or charging plan.
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