Log Message: com.sap.SCC.core_server.000038
Message (FATAL)
Syntax
Unexpected Java error in thread {threadName}: {errorDescription}
Legend
- {threadName}:
- The thread
- {errorDescription}:
- The error description
Severity
Fatal errorDetailed Information (SAP CC System Log)
An unexpected Java error occurred in the system.
Possible Impacts
The instance of the SAP CC Core Server system will stop.
Next Steps (Troubleshooting)
This section provides you with some troubleshooting operations to identify the correction actions to be performed. In a production system landscape, contact your SAP Support Team for each fatal error message in the logs.
- Archive the log messages and the trace messages
- Contact your SAP Support Team
Recommendation
Contact your SAP Support Team at support.sap.com/incident.
You can create a customer message and report an incident in SAP Support Portal.
Use IS-CC as SAP Component identifier dedicated to your SAP Convergent Charging software product.
Additional Information
Startup Configuration File (jstart.config)
Each instance of the SAP CC Core Server system uses a startup configuration file (jstart.config) to start. The system instance gets the JVM options necessary for the Java runtime environment.
You set up the JVM options in this startup configuration file.
Consult the SAP CC 5.0 Configuration Guide to know how to administer this file.
SAP User Experience
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Recommendation
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