Errors which occur when exporting or importing customer data with the Web Services.
Note: These errors relate to the contract transfer feature in case this feature is
implemented on your landscape. This feature is available if SAP CC is integrated with
SAP CRM and SAP ERP, it enables you to transport contracts from one SAP CC system
to another SAP CC system.
To continue your troubleshooting investigations, select the error code signaled in the operation response replied by the SAP CC system:
| Error Code | Message | Action |
|---|---|---|
| CUSTOMERDATA-1 | Neither the subscriber account ID or the root charging contract ID is provided in the request. | Add a subscriber account ID or at least one root charging contract ID to the export request. |
| CUSTOMERDATA-2 | The subscriber account with the ID "{0}" does not exist in the SAP CC system. | Change the subscriber account ID in the export request to an existing one. |
| CUSTOMERDATA-3 | The root charging contract with the ID "{0}" does not exist in the SAP CC system. | Change the root charging contract ID in the export request to an existing one. |
| CUSTOMERDATA-4 | The contracts to be exported do not belong to the same subscriber account. | To export several contracts at the same time, choose contracts having the same subscriber account. |
| CUSTOMERDATA-5 | The root charging contract ID "{0}" is duplicated in the export request. | Remove the duplicate ID from the export request. |
| CUSTOMERDATA-6 | The rootChargingContractId "{0}" refers to a linked charging contract in the SAP CC system. | Change the rootChargingContractId to a root charging contract ID. |
| CUSTOMERDATA-7 | The external account with the ID "{0}" is duplicated in the import request. | Remove the duplicate external account from the import request. |
| CUSTOMERDATA-8 | The external account with the ID "{0}" does not reference the subscriber account with the ID "{1}" specified in the request. | Change the subscriber account ID or remove the external account from the import request. |
| CUSTOMERDATA-9 | The prepaid account with the ID "{0}" is duplicated in the import request. | Remove the duplicate prepaid account from the import request. |
| CUSTOMERDATA-10 | The prepaid account with the ID "{0}" does not reference the subscriber account with the ID "{1}" specified in the request. | Change the subscriber account ID or remove the prepaid account from the import request. |
| CUSTOMERDATA-11 | The subscriber mapping table with the ID "{0}" is duplicated in the import request. | Remove the duplicate subscriber mapping table from the import request. |
| CUSTOMERDATA-12 | The subscriber mapping table with the ID "{0}" does not reference the subscriber account with the ID "{1}" specified in the request. | Change the subscriber account ID or remove the subscriber mapping table from the import request. |
| CUSTOMERDATA-13 | The subscriber mapping table "{0}" to be imported already exists in the SAP CC destination system. | To keep the existing table, remove the table from the import request. To overwrite the existing table, set the onAlreadyExistingTable attribute to "overwrite". |
| CUSTOMERDATA-14 | The subscriber range table with the ID "{0}" is duplicated in the import request. | Remove the duplicate subscriber range table from the import request. |
| CUSTOMERDATA-15 | The subscriber range table with the ID "{0}" does not reference the subscriber account with the ID "{1}" specified in the request. | Change the subscriber account ID or remove the subscriber range table from the import request. |
| CUSTOMERDATA-16 | The subscriber range table "{0}" to be imported already exists in the SAP CC destination system. | To keep the existing table, remove the table from the import request. To overwrite the existing table, set the onAlreadyExistingTable attribute to "overwrite". |
| CUSTOMERDATA-17 | The charging contract with the ID "{0}" is duplicated in the import request. | Remove the duplicate charging contract from the import request. |
| CUSTOMERDATA-18 | The charging contract with the ID "{0}" does not reference the subscriber account with the ID "{1}" specified in the request. | Change the subscriber account ID or remove the subscriber range table from the import request. |
| CUSTOMERDATA-19 | The object with the type "{0}" and the ID "{1}" does not reference the subscriber account with the ID "{2}". | Remove the object from the import request and check that all the objects to be imported belong to the same subscriber account. |
| CUSTOMERDATA-20 | The linked charging contract "{0}" to be imported references the root charging contract "{1}" which does not exist in the SAP CC destination system. | Remove the linked charging contract from the import request or import the root charging contract first. |
| CUSTOMERDATA-21 | The linked charging contract "{0}" to be imported reference the root charging contract "{1}" having a different subscriber account in the SAP CC destination system. | Remove the linked charging contract from the import request and check that all the objects to be imported belong to the same subscriber account. |
| CUSTOMERDATA-22 | The subscriber account "{0}" to be imported already exists in the SAP CC destination system. | Remove the subscriber account from the import request or delete the existing one in the SAP CC destination system. |
| CUSTOMERDATA-23 | The external account "{0}" to be imported already exists in the SAP CC destination system. | Remove the external account from the import request or delete the existing one in the SAP CC destination system. |
| CUSTOMERDATA-24 | The prepaid account "{0}" to be imported already exists in the SAP CC destination system. | Remove the prepaid account from the import request or delete the existing one in the SAP CC destination system. |
| CUSTOMERDATA-25 | The charging contract "{0}" to be imported already exists in the SAP CC destination system. | Remove the charging contract from the import request or delete the existing one in the SAP CC destination system. |
| CUSTOMERDATA-26 | The chargingContractOperationalStatusChangedTo cannot be set to "closed". Only "active" or "locked" are allowed in the import request. | Remove the chargingContractOperationalStatusChangedTo or set it to an appropriate value: "active" or "locked" (default). |
| CUSTOMERDATA-27 | You cannot provide both a subscriber account ID and root charging contract IDs in the export request. | Set a subscriber account ID or one or more root charging contract IDs in the export request. |
| CUSTOMERDATA-28 | The subscriber range table with the ID "{0}" belongs to another subscriber account in the SAP CC destination system. | Change the subscriber range table ID. Update the charging contract with the new subscriber range table ID and relaunch the import request |
| CUSTOMERDATA-29 | The subscriber mapping table with the ID "{0}" belongs to another subscriber account in the SAP CC destination system. | Change the subscriber mapping table ID. Update the charging contract with the new subscriber mapping table ID and relaunch the import request |
| CUSTOMERDATA-30 | The allowance ID "{0}" is duplicated in the import request. | Remove the duplicate ID from the import request. |
The SAP CC system fills in the error message dynamically with relevant information. {0} marks such an information entry.
