Log Message: com.sap.SCC.core_server.000060
Message (FATAL)
Syntax
Cannot find a single IP address for the resolution of the hostname {hostname}. {nbAddrFound} IP addresses have been found ({addrFound}) for the {service} service of the {instance} instance. Change the instance map.
Legend
- {hostname}:
- The hostname
- {nbAddrFound}:
- The number of IP addresses found
- {addrFound}:
- A string array of the IP addresses
- {instance}:
- The instance involved
- {service}:
- The service involved
Severity
Fatal errorDetailed Information (SAP CC System Configuration Log)
The hostname configured for this service of the instance is not resolved to a unique IP address. This service does not handle multiple IP addresses. Check the instance map.
Possible Impacts
This instance of the SAP CC Core Server system will not start.
Next Steps
This section provides you with some troubleshooting operations to identify the correction actions to be performed. In a production system landscape, contact your SAP Support Team for each fatal error message in the logs.
- Export the instance map of the SAP CC Core Server system using Setup Tool
- Check the settings for the relevant instance of the SAP CC system
- Change the address declared for this instance
- Do not set a hostname but set up a unique IP address if this hostname resolution maps to several IP addresses
- Import the instance map
- Restart this instance of the SAP CC system
Additional Information
Instance Map
The instance map lists all the instances of an SAP CC system deployed in your system landscape. It is managed by the master dispatcher instance.
- View the current instance map with the SAP CC Admin+ user interface
- Export the instance map with the SAP CC Setup Tool user interface
SAP User Experience
Enrich your SAP user experience and join our community:
Recommendation
SAP provides you with the SAP Community Network (SCN) platform. You can benefit from a wide range of technical and business guidance from a community of experts and share knowledge and your best practices.
Share your symptoms or step-by-step resolutions to a wide range of problems that may occur in your work with SAP Convergent Charging.

