de.hybris.platform.ticket.service.impl

Class DefaultTicketSearchService

java.lang.Object

de.hybris.platform.ticket.service.impl.DefaultTicketSearchService

All Implemented Interfaces:

TicketSearchService

public class DefaultTicketSearchService
extends java.lang.Object
implements TicketSearchService

This service class is used for finding tickets

Constructor Summary

Constructors

Constructor and Description
DefaultTicketSearchService()

Method Summary

Modifier and Type	Method and Description
java.util.List<CsTicketModel>	searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.
java.util.List<CsTicketModel>	searchForTickets(java.lang.String searchString) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.
java.util.List<CsTicketModel>	searchForTickets(java.lang.String searchString, java.util.Set<CsTicketState> states) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.
void	setTicketDao(TicketDao ticketDao)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketSearchService

public DefaultTicketSearchService()

Method Detail

searchForTickets

public java.util.List<CsTicketModel> searchForTickets(java.lang.String searchString)

Description copied from interface: TicketSearchService

Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.

Specified by:

searchForTickets in interface TicketSearchService

Parameters:

searchString - The string to search for

Returns:

A list of tickets that contain the searchString text in their headline or comment bodies

searchForTickets

public java.util.List<CsTicketModel> searchForTickets(java.lang.String searchString,
                                                      java.util.Set<CsTicketState> states)

Description copied from interface: TicketSearchService

Search for all tickets where the searchString appears in the headline or comment bodies of the ticket. The resulting tickets must also be in one of the specified states.

Specified by:

searchForTickets in interface TicketSearchService

Parameters:

searchString - The string to search for

states - The states that a ticket must be in to match the criteria

Returns:

A list of tickets that contain the searchString text in their headline or comment bodies

searchForTickets

public java.util.List<CsTicketModel> searchForTickets(EmployeeModel agent,
                                                      CsAgentGroupModel group,
                                                      CsTicketState state)

Description copied from interface: TicketSearchService

Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State. If any arguments are provided as null then the argument will not be used in the search.

Specified by:

searchForTickets in interface TicketSearchService

Parameters:

agent - The assigned Agent to match

group - The assigned AgentGroup to match

state - The Ticket State to match

Returns:

A list of Tickets matching the search criteria.

setTicketDao

public void setTicketDao(TicketDao ticketDao)