Definition of a Multistep Task

Use

A multistep task is a formal framework for a workflow definition. When you create a workflow directly in the Workflow Builder, the multistep task is created by the system.

Multistep tasks can be divided into workflow template and workflow tasks.

Integration

Reference to workflow definition

A multistep task contains a reference to a workflow definition. The business activity described with the multistep task therefore usually covers several steps in what may be a complex arrangement. This is a major difference when compared with tasks.

Multistep task as interface description

A multistep task defines the formal framework for a workflow definition with the description of the interface. In addition to the reference to the workflow definition, the multistep task contains other information:

  • Definition of the workflow container (interface description)

  • Triggering events

Features

The definition of workflow templates is spread across several tab pages.

  • Basic Data

  • Description

  • Triggering Events

  • SAPphone

Activities

You should adhere to the following sequence when defining multistep tasks (and analyzing existing multistep tasks):

What?

Where?

Maintain abbreviation, name, and work item text

Tab page Basic data

Defining Elements in Workflow Container

Containers

Maintaining Triggering Events, if required.

Tab page Trigger Events

Maintaining Description and Notification Texts

Tab page Description

Maintenance of Agent Assignment

Start of the navigation pathAdditional Data Next navigation step Agent Assignment Next navigation step MaintainEnd of the navigation path

Maintaining Additional Data

Start of the navigation pathAdditional Data Next navigation step Classification Next navigation step ChangeEnd of the navigation path

Maintaining SAPphone Properties

Tab page SAPphone