de.hybris.platform.customersupport

Interface CommerceCustomerSupportService

All Known Implementing Classes:

DefaultCommerceCustomerSupportService, DefaultCommerceCustomerSupportService

public interface CommerceCustomerSupportService

The interface defines methods to access information about Customer Support (Assisted Service) mode.

Method Summary

Modifier and Type	Method and Description
UserModel	getAgent() Returns Agent if Customer Support mode is on.
UserModel	getEmulatedCustomer() Returns Emulated Customer if Customer Support mode is on and any Customer is emulated.
boolean	isCustomerSupportAgentActive() Returns true if Customer Support mode is on (Customer Support Agent is active).

Method Detail

isCustomerSupportAgentActive

boolean isCustomerSupportAgentActive()

Returns true if Customer Support mode is on (Customer Support Agent is active).

Returns:

boolean

getEmulatedCustomer

UserModel getEmulatedCustomer()

Returns Emulated Customer if Customer Support mode is on and any Customer is emulated.

Returns:

UserModel

getAgent

UserModel getAgent()

Returns Agent if Customer Support mode is on.

Returns:

UserModel