Broker Collections with Web Applications

Use

Insurance companies can use this process to support brokers in broker report processing with easy-to-use web applications.

From the broker viewpoint, the implementation of web applications automates processes for broker report processing.

Only the broker can compare the broker report in the system with the actual collected amounts in the web applications in this process. The insurance company processor is no longer able to do this.

The implementation of broker collections with web applications gives the broker and the insurance company many advantages. Some steps and functions differ from broker collections with internal broker reports at insurance companies .

For more information about the implementation of the process, see Broker Report Processing with Web Applications .

Prerequisites

  • You have set up all IMG activities for broker report processing with web applications in Customizing for Collections/Disbursements under Start of the navigation path Broker Collections Next navigation step Settings for Processing Broker Reports with Web Application. End of the navigation path

  • In the broker contract, you have defined the brokers that are to perform broker report processing with this web application as web brokers.

  • You have created a reference to the broker contract for the web broker users in the SAP Easy Access menu, under Start of the navigation path Tools Next navigation step Administration Next navigation step User Maintenance. End of the navigation path For more information, see User Authorization for Web Applications .

  • You have provided the web brokers with the web applications for broker report processing. For more information about the web applications, see Overview of Web Applications for Broker Collections .

Process Flow

  1. Open items are posted in the system. These can be open items from customers for the insurance company, or open commissions/costs.

  2. At regular intervals (the start of the month, for example), the insurance company sends a broker report to the broker as a 'broker invoice'.

    This takes place using the mass activity Create Broker Report (IBR50), which you can execute in the SAP Easy Access menu for Collections/Disbursements under Start of the navigation path Broker Collections Next navigation step Periodic Processing Next navigation step Create Broker Report. End of the navigation path

    • When executing the mass activity, the system creates correspondence that is sent to the broker (this could be a link to the web application in an email, containing the proposal to be collected).

    • When executing the mass activity, the system creates broker reports that have not yet been posted.

  3. The broker logs on to the web application.

  4. The broker calls up the broker report in the web application and gets information about the amounts to be collected.

  5. The broker collects the open items for the customer.

  6. Dependent on the collection, the broker confirms, changes or refuses the proposed report items in the web application.

  7. The broker releases the broker report for posting after completely processing the items in the web application.

  8. The system posts the broker report.

  9. The broker pays the outstanding amounts to the insurance company.

    The broker can use the Electronic Bill Presentment and Payment application to display and pay the open items.

  10. The bank transfer from the broker to the insurance company is assigned to the posted broker report.

Result

The implementation of easy-to-use web applications support the collection transactions and broker report processing for your broker.

The web applications give the brokers direct access to the insurance system, tailored to their broker role.

This relieves the pressure on the insurance company, as the broker now compares the broker report in the system with the actual collected amounts. The insurance company processor is no longer responsible for this.