Changing Commission Cases
Use
There are two types of changes to commission cases in the Commission System:
Changes to a commission case that has already been posted
Changes to pending commission cases
The changes can also be made retroactive.
Procedure
In the Incentive and Commission Management menu choose
Commission Case
Change.
Select the required commission case.
See Selecting Commission Cases .
Make the required changes.
Changes to commission cases that have already been posted
The following situations normally lead to a change to the commission case:
Correction to the participation, due to a wrong entry
Supplement to or deletion of special commission
Corrections to the commission activities
Other changes to the primary entry data (information for the commission document)
A changes is made to a commission case by specifying the changed data for the commission case in the interface, when using the same name for the business transaction ID.
Note
Making a change produces a new version of the commission case that is retained in the primary entry.
Changes to commission cases with “pending”status
The following situations lead to changes in commission cases that are have the pending status:
Releasing parked commission cases
Correcting data that contains errors
Supplementing missing data
Retroactive changes to commission cases
Caution
Retroactive changes
cause one or more statuses for a business object (
contract
for example) to become invalid.
In this case, the commission case must also be reset .
The commission system assumes that these resets are reported individually by the policy management system.
New processing statuses can occur in a retroactive change (sometimes with different effective dates).
Each one of these statuses must be transferred as a commission case and is processed as for creating a commission case .