Setting Up Dynamic Help

Use

Content stored in SAP KW (for example, from the QM manual / QM_MANUAL area) can be called as dynamic help from application systems. This section describes the settings that are necessary to call the content stored in SAP KW from an application system (as of Release 46C).

Setting up “static help” (using the SAP Library DVD) is not described here. For more information, see the installation guide for the SAP Library.

Prerequisites

You have a SAP Knowledge Warehouse system filled with the required content and at least one application system.

Process

To display content from an SAP KW system, you need to make the server and port of the IKS known in the application system. You also need to define the help variants for particular document areas/platforms and languages.

Notification server and port for display in the application system

As an example for content from the QM manual area. Use the following steps to assign the server and port of the Application Server Java of the SAP KW system to the document area QM_MANUAL.
- In transaction SKPR02 (Maintain Document Area), double-click the area QM_MANUAL.
- In the Web Server field, enter the IKS server (server with the installation of the Application Server JAVA belonging to the SAP Knowledge Warehouse).
- In the HTTP port (and/or HTTPS port) field, enter the port through which the content is displayable in the browser.
- Save the changes.
  
  Caution
  
  If you also want to display customer-specific content from other areas as application help, you also need to make the IKS server and port for this additional document area known (for example, IWBTRAIN for training).
  
  Note
  
  If the server name / port changes, you need to maintain this setting in all connected application systems. There is also the option of having the application server determine the help call at runtime using the RFC destination from the SAP KW system instead of entering the server and port in the application server directly.
Setting the help type
- Call transaction SR13.
- Choose tab page DynamicHelp, and inform the system of the areas from which you want to display the help. For example, if you want to use info objects from the QM manual document area (QM_MANUAL) in English for help in the application system, you enter the following:
  - Variant: a name of your choice (for example, DOKU_EN)
  - Platform: platform of the frontend (for example, WN32)
  - Area: QM_MANUAL
  - Server: automatically entered (taken from above table/connection)
  - Language: Help language / here: EN
  - Default: select the checkbox (sets the variant you just created as the default)
- If you also want to display documentation for other languages in this application system, you need to create entries as described above for all languages. There can only be one default for each area/platform.

More Information

If you want to create content that is entirely independent of SAP documents and display it as application help, you need to store information in the application systems about the transaction or program the info object is to be called up for as documentation. More information: Creating Customer-Specific Help Links.