Request

Concur Open is the SAP Concur service status dashboard, which displays known and widespread outages and incidents for select SAP Concur services and all data centers. Concur Open displays the current service status as well as incident history for the past 20 days.

Personalized Concur Open became available on September 11.

With the release, there will be new functionality added to Concur Open. SAP Concur users will be able to log in to a personalized view of Concur Open and:

• View service status for the services and the data center that are specific to their company
• Access subscription options for updates about the incidents that impact the services specific to their company
• View service history for the past two years as well as detailed root cause analysis information and the actions taken by SAP Concur for specific incidents

Business Purpose / Client Benefit: Customers use Concur Open to monitor their SAP Concur services outages, status, and availability. Adding the new functionality will provide customers a personalized view of their service status and availability. SAP Concur's goal is to provide a more accurate and transparent view of incidents/outages.

SAP Concur announced the End of Support for plain text FTP to transfer data to and from SAP Concur in November 2017. SAP Concur provided clients an extension until September 1st, 2018 to complete their transition to secure FTP protocols.

Plain text FTP is not a secured protocol and has inherent security vulnerabilities. On September 1st, 2018, SAP Concur Operations applied a security update to our File Transfer infrastructure, restricting the use of plain text FTP as a part of our ongoing commitment to securing our customers’ data and meeting the audited security requirements of the SAP Concur Trust Platform.

For more information, refer to the Plain Text FTP Retirement FAQ (English Only).

SAP Concur Platform

Concur has released an additional Request API v4.0 endpoint that provides the ability for a client and/or a partner to interact with Concur Request to get the list of existing requests.

This new endpoint is now part of the existing Request APIs v4.0, which offers the ability for a client and/or a partner to interact with Concur Request to perform the following:

• Get the list of existing requests
• Get detailed information about existing authorization requests
• Create, Read, Update, or Delete an existing request
• Move an existing request through the approval flow with one of the following available actions: Submit, Approve, Recall, Cancel, Close, or Reopen
• Get the list of expected expenses (including trip segments) in a request
• Create, Read, Update, or Delete an expected expense for a request
• Get information about a travel agency office

BACKGROUND

SAP is continuing to invest heavily in APIs and tools to simplify end-to-end integration.

At SAP Concur, we strongly believe that an open ecosystem expands your view. An open ecosystem dynamically connects your internal systems, spend, and partner data to reveal powerful insights that empower you to run your business better.

Explore the capabilities listed above and consider how the APIs could help you simplify some of your existing processes, such as:

• Automatically creating a Concur Travel Request for any off-site training approved via your Human Resources system
• Exposing authorization requests pending approvals onto your internal corporate portal “Manager” widget

PERMISIONS

In addition to the existing user-level permissions, the Concur Request APIs v4.0, which is based on the most recent Authentication service and Concur’s new Oauth2 framework, can manage the authorization for company-level permissions. Clients and/or partners can now use a single token/permission to interact with Request on behalf of all company users.

Business Purpose / Client Benefit: This additional API endpoint will provide more options and abilities for developers using Concur's platform with Request.

Planned Changes

The items in this section are targeted for future releases. Concur reserves the right to postpone implementation of – or completely remove – any enhancement/change mentioned here.

The Cost Tracking page in Product Settings will soon have a new look and flow, and a new name. All existing functionality will remain with improved usability for field setup and management.

The new enhancements include the following:

• The Cost Tracking page will be renamed to Manage Custom Fields. The new Manage Custom Fields page will allow client admins to manage custom fields starting from one page. "Linked lists" will be renamed to "Multi-level lists".
• A new Add New Field page will also be accessible from the Manage Custom Fields page. The Add New Field page will allow client admins to create fields by selecting the field's type and then selecting field options. Client admins can then opt to add list items for the new field, add another field, or return to the Manage Custom Fields page.

Business Purpose / Client Benefit: This feature improves custom field management by providing a better end user experience.

Client Notifications

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors (English Only)

Monthly browser certifications, both current and planned, are available with the other SAP Concur monthly release notes, accessible from What's New - Standard Edition