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Provide precise
customer location and
installed-equipment
information to call
center, field service,
depot repair, and sales
staff. Maintain master
data required to perform
effective maintenance
on a piece of equipment.
Equipment Master
Record, Service-/
Maintenance Plan,
Measuring Point, Task
List, Bill of Materials
Service task lists
describes a sequence
of individual activities
to standardize recurring
work sequences and to
more effectively plan
with allocation required
resources, tools, and
materials. It helps to
reduce the service effort
when standardized work
sequences change, for
example as a result of
new legal regulations
Automatically
schedule service
commitments and
events based on time
and counter readings to
enable preventive and
predictive service
activities, based on time,
counter, condition or
risk. Prepare individual
service tasks and
allocate required
resources, tools, and
materials and plan
shutdowns
SAP S/4HANA Services
SAP S/4HANA Enterprise Management Scope for 1610 Shipment
Solution Capabilitie
E2E Business Proce
The handling of service
agreements is common
across all industries. To
support all types of
commitments, you use:
• Service Contracts
(binding contracts) that
cover details about
content, scope, conditions,
and how the services will
be performed. Such
contracts can include
contractual billing.
Warranties to commit the
service provider to certain
services.
Facilitate the optimization
of spare part stock
processing according to
usage and availability.
Improve efficiency in
parts fulfillment,
planning, procurement
and warehousing with
integration into core
materials management
and finance functions as
well as support for
language and localization
requirements.
Tasks have to be
defined to resolve the
service issues. This
covers a portfolio of
options ranging from a
simple answer to a
support request or
delivering a complex
service where labor and
service parts resources
are required or it can
also include returns
processing
Deliver the service in the
most efficient manner
from planning,
scheduling, parts
provisioning, execution,
and billing. Field service
organizations need to
have access to up-to-
date information about
service history and
equipment
configuration to
provide the appropriate
service
Pull billing data from
various sources to
enable accurate, timely
billing of services and
tracking of service
revenue. Quickly
generate and track bills
and invoices for services
the company provides.
Billing can be
performed
automatically resulting
in high-quality decisions
that impact the bottom
line
C Compatibility Scope