Managing Rejections

Context

You can manage rejections, including searching for rejected users, generating review requests, and canceling review request generations (for those requests that have not been completed), using the functions on the Manage Rejections screen.

Procedure

Choose Access Management Compliance Certification Reviews Manage Rejections.

The Manage Rejections screen opens.
Specify the search criteria.
Do the following:
1. Enter or select the Start Date and End Date, as appropriate.
2. Choose the Status using the corresponding dropdown list, from among the following:
  - New–Requests submitted by the reviewer.
  - Error–The generation background job has encountered an error.
  - To Generate–The user is marked for regeneration, but the generation background job has not started. You can click Cancel Generation to cancel the request generation.
  - In Process–The background generation job has started but has not completed. You cannot cancel requests with this status because the background job has started.
  - Completed–The generation background job has completed. The new request number is updated.
3. Choose the Reason from the corresponding dropdown list.
4. Choose the Process Type from the corresponding dropdown list.
Choose Search. The search results appear in the table.
To generate a request, select a rejection in the table and choose the Generate Requests pushbutton.
Before generating requests for rejected users, make sure that the users have the correct reviewer information. This precaution prevents incorrect information from entering the request cycle again. For example, if the reviewer information is stored in an LDAP data source and is incorrect, you must update the information in the LDAP data source so that new requests are generated with the correct reviewer name.

Note

If you select multiple requests for generation in which some of the requests are grouped by user and others are grouped by role/risk owner, the system does not combine the requests when generating.
Example

Consider the case when a request is grouped by risk/role owner and by manager:
- Request grouped by risk/role owner:
  - Risk1 User1
  - Risk2 User1
- Request grouped by manager:
  - User1 Role1
  - User2 Role2
In this case, if you select the four requests for generation (with grouping by manager) you can expect the following results:
- Request grouped by risk/role owner:
  - Risk1 User1 – 5 is the new request number
  - Risk2 User1 – 5 is the request number
- Request grouped by manager:
  - User1 Role1 – 6 is the request number
  - User2 Role2 – 7 is the request number
To cancel a generation, select a rejection in the table and choose the Cancel Generation pushbutton.

You can cancel generations only for rejections with a status of To Generate. After the request status is In Process, the background job has started and the request cannot be canceled.
To export the results to a Microsoft Excel spreadsheet, choose Export Export to Microsoft Excel.

Choose Save, navigate to the appropriate folder, and choose Save again.

Next Steps

Compliance Certification Reviews

Managing Coordinators

Reviewing Requests