SAP Cloud for Customer What's New

Commbox Partnership

Commbox provides omnichannel customer communications around the globe without integration middleware.

Commbox adds seamless integration of WhatsApp and chat to live activity, with more channels coming in future releases. The widget provides built-in chatbot capability. View the conversation in the Timeline view, and access chat transcripts. Enable by entering Commbox URL in Live Activity configuration screen.

Technical Details

Solution

Service

Area

Live Activity

Link to Demo

Reference Number

Type

New

Valid as Of

2020-11-01