Write code with custom logic to determine the name and e-mail address of the sender.

A new business add-in (BAdI) called DetermineEMailSenderAddress has been added to the http://sap.com/xi/AP/Workflow/Global namespace in the SAP Cloud Applications Studio where you can write the code.

For example, you can use this in Ticket based e-mail workflow scenarios where the sender e-mail and name can be determined based on the organizational responsibilities for ticket processing.