de.hybris.platform.ticket.event.dao

Interface CustomerSupportEventDao

All Known Implementing Classes:

DefaultCustomerSupportEventDao

public interface CustomerSupportEventDao

DAO for retrieving sc-events

Method Summary

Modifier and Type	Method and Description
<T extends CustomerModel> SearchPageData<T>	findAllCustomersByEventsAndAgent(EmployeeModel agent, EventType eventType, Date startDate, Date endDate, PageableData pageableData, int limit) Searching customers based on event type
List<SessionEventModel>	findAllEventsBeforeDate(EventType eventType, Date beforeDate) Get all events before specific date
SearchPageData<SessionEventModel>	findAllEventsByAgent(EmployeeModel agent, EventType eventType, Date startDate, Date endDate, PageableData pageableData, int limit) Search for agent-specific events

Method Detail

findAllEventsByAgent

SearchPageData<SessionEventModel> findAllEventsByAgent(EmployeeModel agent,
                                                       EventType eventType,
                                                       Date startDate,
                                                       Date endDate,
                                                       PageableData pageableData,
                                                       int limit)

Search for agent-specific events

Parameters:

agent - - can be empty or null

eventType - event type to search for

pageableData - paging and sorting information

limit - limit of cs session events returned

Returns:

search page data for CS Session Event Model

findAllCustomersByEventsAndAgent

<T extends CustomerModel> SearchPageData<T> findAllCustomersByEventsAndAgent(EmployeeModel agent,
                                                                             EventType eventType,
                                                                             Date startDate,
                                                                             Date endDate,
                                                                             PageableData pageableData,
                                                                             int limit)

Searching customers based on event type

Parameters:

agent - - can be empty or null

eventType - event type to search for

pageableData - paging and sorting information

limit - limit of cs session events returned

Returns:

search page data for CS Customer Model

findAllEventsBeforeDate

List<SessionEventModel> findAllEventsBeforeDate(EventType eventType,
                                                Date beforeDate)

Get all events before specific date

Parameters:

eventType - event type to retrieve events for

beforeDate - the date to be used as end date for events retrival