Learning Journey 2.0

SAP Field Service Management

General data for Learning Journey

Entry Value
ID 1214
Title SAP Field Service Management
Short description Learn about the features of SAP Field Service Management
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1214%5fFSM%5f11%5fEN%5fCol91%26fromSF%3dY&company=learninghub
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1214%5fFSM%5f21%5fEN%5fCol91%26fromSF%3dY&company=learninghub
Link URL for "Stay current" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f1214%5fFSM%5f31%5fEN%5fCol91%26fromSF%3dY&company=learninghub
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language

en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP Field Service Management
Master description Learn about the features of SAP Field Service Management
Link to LJ for Sales
Link to LJ for Presales
Link to LJ for CEE
Link to LJ for Solution Consultant
Link to LJ for Marketing Consultant
Link to LJ for Support Consultant
Link to LJ for TechEd Visitor
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP Field Service Management

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
  • Service
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

   
1214 SAP Field Service Management

1

Join the SAP Learning Room            
1214 SAP Field Service Management

1

Join the SAP Learning Room     2811 Customer Experience Learning Room

SAP Learning Room

LR_CEC
1214 SAP Field Service Management

2

Start with an overview            
1214 SAP Field Service Management

2

Start with an overview     184 SAP C/4HANA Business Processes: Lead-to-Cash

openSAP

CX1
1214 SAP Field Service Management

2

Start with an overview     13075 Get started with your SAP Field Service Management Solution

Other

 
1214 SAP Field Service Management

3

Become competent            
1214 SAP Field Service Management

3

Become competent     13081 SAP Field Service Management Feature & Functionality videos

Other

 
1214 SAP Field Service Management

3

Become competent     13079 SAP Field Service Management Training

Course

C4H520
1214 SAP Field Service Management

3

Become competent     13077 SAP Certified Application Associate

Certification

C_C4HFSM
1214 SAP Field Service Management

4

Stay current            
1214 SAP Field Service Management

4

Stay current     13082 SAP Field Service Management Release Notes

Other

 
1214 SAP Field Service Management

5

Expand your skills            

Tile details

ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classroom short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID tile last updated
2811 Customer Experience Learning Room LR_CEC  

SAP Learning Room

https://training.sap.com/learninghub

   

SAP Learning Room

                                                                                                                                               

loiod0b4371b81a84593ac5016b4fd506e1f

2019-07
184 SAP C/4HANA Business Processes: Lead-to-Cash CX1  

openSAP

       

https://open.sap.com/courses/cx1

3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-08
13075 Get started with your SAP Field Service Management Solution    

Other

                                                                   

https://enable.cx.sap.com/playlist/dedicated/101910262/1_qvpc5fgm/0_7ti2yytp

      How SAP FSM fits into SAP Service Cloud Video

https://enable.cx.sap.com/playlist/dedicated/101910262/1_qvpc5fgm/0_ftv9mvys

    SAP FSM mobile application overview and demo Video

https://enable.cx.sap.com/playlist/dedicated/101910262/1_qvpc5fgm/0_x48jzign

     SAP FSM Planning & Dispatching overview and demo Video

    Varied format                                            

loioc5d15d39cc4343d0a2a4ab72a89e4348

2019-05
13081 SAP Field Service Management Feature & Functionality videos    

Other

                                                                   

  Q2/2019   Video Video

    Varied format  

    Varied format  

    Varied format                                            

loio2babfaf52ea0414582203e39701442fe

2019-04
13079 SAP Field Service Management Training C4H520  

Course

               

     

SAP Live Access

https://training.sap.com/learninghub

12 h    

eBook

https://training.sap.com/course/c4h520-sap-field-service-management-classroom-091-g-en/

3 d    

Classroom

     

eLearning

                                                               

     

Assessment

                     

loiob516c55ea62e4d0fac5c0b95e2f8e994

2019-04
13077 SAP Certified Application Associate C_C4HFSM  

Not sure what to expect?Check out our sample questions!

Certification

                                                       

https://training.sap.com/certification/c_c4hfsm_91

3 h   SAP Field Service Management

Certification

yes

                                                                                   

loio41eea2c0fa0b43dcaa9f0fb21342ba5e

2019-06
13082 SAP Field Service Management Release Notes    

Other

                                                                   

https://docs.coresystems.net/release-notes.html

      Varied format Others

    Varied format  

    Varied format  

    Varied format                                            

loioaaaa906e5e6e4a6892e8648a5591b7de

2019-04
ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
1214 SAP Field Service Management

yes

SAP Field Service Management Learn about the features of SAP Field Service Management

SAP Field Service Management

  • Customer Experience
  • CRM & Customer Experience
  • Service
yes yes

Help_Portal

full

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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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