Display Campaigns in the Data Environment

Use

You can use this function to display all campaigns for a business partner in the Data Environment in the SAP Media Customer Interaction Center (CIC ) and to enter an order with a template document for a campaign.

Integration

If you are using the integration with SAP CRM for Campaign Management , you can use this function during campaign-supported order entry.

See also: Campaign-Supported Order Entry

If you are not using the integration with SAP CRM, you can use the function to enter orders for campaigns with template documents. However, campaign management cannot take place with campaign planning and analysis in this case, since the SAP CRM marketing functions are not available.

Prerequisites

You have made all the relevant settings for the Customer Interaction Center (CIC) in Customizing under Start of the navigation path General Settings Next navigation step Data Environment End of the navigation path . You have indicated that both business partner-dependent and business partner-independent campaigns are to be displayed.

See also: Data Environment

If you want to enter orders for a campaign from the data environment, you also specified that the corresponding dialog methods CreateWithCampaign and CreateFromOfferWithDialog are to be available in the context menu for the action profile.

See also: Dialog Method: Creation of Orders for a Campaign (M/AM) See also: Dialog Method: Creation of Orders From an Offer (M/SD)

Note Note

Standard settings for the data environment are delivered in the IS-M component profile in the SAP Media reference client. This profile already contains the settings for displaying campaigns and campaign-supported order entry.

End of the note.

You have indicated whether campaigns are business partner-dependent or business partner-independent when you created the campaigns.

See also: Creating Campaigns in SAP CRM

See also: Creating Campaigns in SAP Media

Features

Campaigns can be displayed as follows according to the settings you have made in Customizing:

  • Business partner-dependent campaigns

    You can display all campaigns that are available for a business partner in SAP CRM or all media-specific campaigns. (You selected the campaigns to be displayed using the Campaign Exists in IS-M indicator when you selected the data environment).

  • Business partner-independent campaigns

    You can display all media-specific campaigns which are used independently of a business partner. These are all campaigns for which the BP-Independent indicator has been selected in the campaign master data.

If you have entered grouping attributes in campaign master data, the business partner-dependent and -independent campaigns are also grouped according to these attributes.