You must create activities to process issues and change requests.

You can create activities to trigger the required actions and inputs from a processor; for example, activities for analysis, evaluation, or feedback. You can create activities to trigger an internal or external approval process. Once a change request is approved, you can create update activities to remind processors to update the related business objects in SAP ERP. For example, when a change request is approved, it may be necessary to update specific purchase orders in Sales and Distribution (SD). You can use update activities to modify these purchase orders. Note that you can also configure the system to automatically trigger such activities based on the status of an issue or change request. For more information, see Business Rule Framework plus (BRFplus) Configuration.

You can assign a cost estimation alternative to multiple activities.

You can use activity templates that are relevant to your enterprise. You define activity templates in Customizing for Project Issue and Change Management under  Processing of Issues, Change Requests, and Activities Processing of Activities Define Activity Templates .

The system triggers workflow processes and e-mail processes for external approval activities if a business partner is assigned and the corresponding configurations have been madein BRFplus.

You can use activities to manage the approval process. For more information, see Approval Process.

In the case of approval activities, the system allows you to specify if an internal or an external approval process is required for a change request. You can define a specific activity template to be used for the corresponding approval process.

The system allows you to specify an approval matrix for a role and a change request type. For more information, see Approval Matrix.

You can specify the roles and persons to be involved in the internal or external approval process of a change request. For more information, see Customizing for Project Issue and Change Management under  Business Add-Ins (BAdIs) BAdI: Definition of Activity Approval Process .

You can attach local documents to an activity so that the processors who handle the activity can access relevant information about the issue or change request.

You can reference activities to related objects that need to be adjusted or considered in the activity. For example, in an activity called Update Purchase Documents, you can refer to the related purchase orders. This reference also allows you to navigate to the related object.