Background documentationSetting Priorities and Impact (Change Request)

 

Project Issue and Change Management allows you to indicate the urgency with which a change request must be processed. You do this by specifying the priority of the change request and the impact on the project if the change request is not processed.

Note Note

When you process issues with change requests, the impact and priority specified in issues are not carried forward to the corresponding change requests.

End of the note.

Priorities are used in the Categorization by Priority report delivered using the embedded Analytics of Project Issue and Change Management. For more information, see Embedded Analytics.

Prerequisites

You have made the following settings under Customizing for Project Issue and Change Management:

  • Start of the navigation path Processing of Issues, Change Requests, and Activities Next navigation step Processing of Issues and Change Requests Next navigation step Define Priorities End of the navigation path

  • Start of the navigation path Processing of Issues, Change Requests, and Activities Next navigation step Processing of Issues and Change Requests Next navigation step Define Impact End of the navigation path

Procedure

  1. On the change request screen, enter a valid priority under Problem Description.

    Note Note

    SAP delivers the following standard settings:

    • Very High

    • High

    • Medium

    • Low

    End of the note.

  2. Enter a valid impact, and then save. Note that you can also provide a free text description of the impact in Impact If Not Resolved.

    Note Note

    SAP delivers the following standard settings:

    • Major

    • Minor

    • Critical

    End of the note.