Queue is a business object that represents the queues list in the Service module from which you can assign a queue member to a service call.

A queue is a group of SAP Business One users (queue members) that have a common role, such as software service representatives, hardware service representatives, and so on.

This object enables you to:

• Add a queue.
• Retrieve a queue by its key.
• Update a queue.
• Remove a queue.
• Save the object in XML format.

Source table: OQUE.

Mandatory fields in SAP Business One: Description, QueueID, and QueueManager.

To display the form in the application:

• Select Administration --> Setup --> Service --> Queues.

Queue Members  | Queue Property