To be able to set the types of note texts that you want your customer to see, you must set up the relevant Customizing. For example, you may set up the Customizing so your customer is not able to see internal memos but have access to customer notes.
On the SAP Easy Access
screen for Customer Relationship Management
, choose and check the value for interaction records by double-clicking; the default value of the Text Det. Procedure
field is ACT00001
.
On the SAP Easy Access
screen for Customer Relationship Management
, choose , select the text object CRM_ORDERH
and choose the Procedure
node on the navigation panel on the left.
Select the Text Determination Procedure
used for interaction record (found from the first step): ACT00001
Choose the Definition of Procedure
folder from the navigation panel on the left and maintain the text types used for the interaction records.