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Procedure documentationConfiguring Products in the Product Workbench

 

To enable a customer to see and sign up for a utility product even when they are not logged on to their account, you can configure the list of utility products in the Product Workbench in the SAP CRM system. Additionally, the customer is also able to search for these products by using specific filters.

Procedure

  1. In the Product Workbench (transaction COMMPR01), create a new product of type Service and then choose the correct utility product category.

  2. Enter a unique product name and description for the Service field.

  3. In the Set Types field, choose the Product Proposal for Utilities and enter the following information:

    • Division (mandatory), for example, 01 for Electricity, 02 for Gas, 03 for Water

    • Other fields as needed

  4. On the Documents tab page, create a document with the name IconPath and description IconPath.

  5. Choose Start Editor and enter a path for the icon, for example, img/history_grey_48.png.

    Note Note

    If you do not specify a path for the icon, the system chooses the default path.

    End of the note.

  6. In the Set Types field on the SAP Basic Data tab page, choose the Texts option and then choose Basic Texts for Text Category; enter the long text for your product.

  7. Under Additional Set Types, choose the Set Types field and select the IS-U pricing extension option if you need to specify the product pricing information.

Result

You have successfully set up the list of products for the customer to choose from.