When changing outage class, activity and direction, the outage that is created from the Web application, (represented by business partner contact) is modified based on the Customizing.

The parameters that have been delivered with SAP Multichannel Foundation for Utilities and Public Sector for reporting an outage are listed in the following table:

When changing the ObjectRole or PremiseKey parameters, the BOR object representing a premise linked to outage can be changed as well.

The AdditionalInfo parameter corresponds to partner contact additional information and is used for the reported outage category.

The AdditionalInfoForService parameter corresponds to partner contact additional information and is used for broadcast outage category.

You can find the Customizing activity for contact additional information under  Financial Accounting Contract Accounts Receivable and Payable Basic Functions Customer Contacts Define Customer-Contact Class/Actions .

The ServicePartner parameter corresponds to a service partner for the outage broadcast by the utility company.